Business Process Monitoring and Optimization

Measure to improve


Do you need a clear view of your processes? Map and document them before it’s too late. Don’t lose valuable corporate knowledge. Know what’s going on. What is done by whom and how? Which resources do you need? What are the positive and negative trends? Let us suggest enhancements.

Is the lack of integration between your databases preventing you from sharing information efficiently?

Optimizing a business process requires more effort than simply purchasing new software. It requires taking a critical look at an organization’s operations and minimizing the resources required to get things done.

Visibility of repetitive activities allows you to better control them. Map and document your processes. Monitor their performance. Know what/who is doing what, and which resources are needed.

“When you can measure what you are speaking about, and express it in numbers, you know something about it, when you cannot express it in numbers, your knowledge is of a meager and unsatisfactory kind; it may be the beginning of knowledge, but you have scarcely, in your thoughts advanced to the stage of science.”
William Thomson Kelvin (Lord Kelvin), mathematician and physicist (1824-1907)

We provide support so you can manage your processes in an integrated way:
Mapping – Documenting – Monitoring – Evaluation

Mapping graphically demonstrates the activities of an organization with symbols and diagrams in order to identify improvements and standardize the work, as well as to define roles and responsibilities.

When documenting a process you seek to normalize and structure it, so it can be replicated. Documented processes protect your company against loss of corporate knowledge.

Process monitoring requires the establishment of metrics and indicators aligned with the company’s goals.

Evaluating the efficiency and effectiveness of existing processes requires diagnostic tools and methodologies, as well as the commitment of the involved staff. Initiating an improvement process requires effort and time. With external support, this can be done successfully.

By mapping, documenting, monitoring and evaluating the processes, we manage to identify:

  • bottlenecks
  • duplicated activities
  • low value activities, etc.

Therefore, mapping, documenting and monitoring processes is an excellent way of achieving a better understanding of them in order to enhance their performance, and thus to improve the company’s profitability.

By applying evaluation tools and methodologies we can estimate the efficiency and effectiveness of processes, and suggest measures to improve them.

Data and process behaviour analysis allows for better control of the functional areas of your company. And the performance history trends allow you to evaluate the performance of your company.